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Have you noticed customer service has become extinct in the post-Covid world? Are you so wrapped up in work that you’ve lost your sense of self? Do you have more textured-hair guests than ever—but don’t know how to service them?

In recent years, the conversation around textured hair has taken center stage in salons across the country, and Aveda North America Artistic Director for Texture, Naomi Dove has been a vital voice in driving the discussion.

After a hiatus the past few years, Neill Quality College (NQC) came back better than ever this summer with three days of education tailored to owners and managers.