TOP GUN FRONT DESK
MASTER COMMAND OF THE GUEST EXPERIENCE
Perfect for: All front desk personnel: receptionists, concierges, supervisors and managers
Challenge the traditional role of the front desk. It’s the heartbeat of your salon’s entire operation, and the first and last impression for all your guests. The front desk is the voice, face, and attitude of your business. The question is: is your front desk making you money or costing you money?
Learn how to:
- Explode retail and service sales at the front desk
- Create a WOW experience with each guest – every time!
- Transform your front desk team into pre-booking masters
- Turn phone calls into booked appointments and add-on sales
- Convert unhappy guests into raving fans
Create extraordinary service, higher guest retention and increased sales in this one-day certification.