FRONT DESK UNPLUGGED – LET’S GET REAL WITH HEATH SMITH
As a member of the Guest Care team, you are charged with juggling many “golden eggs” in any given moment: the service providers on your team, the guests checking in, the guests checking out, the guests calling in to make an appointment and the guests popping in to shop. Let’s get real, many of you learned your role through “baptism by fire” and made it this far because you’re smart, quick thinking and smile a lot. You have mastered the “juggle,” however you might not be clear on exactly how you make a difference. And believe me YOU MAKE A DIFFERENCE, and we want to help you make a difference at the next level.
Join us for a series of webinars focused on the real “real” of guest care. Each webinar will focus on a best practice for managing the salon from the perspective of the guest care role, an implementation plan and a tool that you can use right away to develop your skill and impact your salon. Expect to cover vital numbers and behaviors that drive performance and growth and learn to “plan your work and work your plan.”